Tracking information will be sent once your order is ready to ship. Please be advised that shipping time frames differ depending on how your order is placed. 

Ready to ship units are typically released on Fridays and will ship the following business days. If shipping is expected on another day, this will be specified during the sale. 

Pre-Orders have a turnaround of 7-28 business days. (This does not include weekends or holidays.).

Due to the nature of the business, ALL SALES ARE FINAL. No refunds will be accepted unless there is an error on the sellers behave. (Please be advised that ALL orders are inspected before being packaged and shipped and will include an invoice of your purchase. Proof of seller at fault is needed to qualify for a refund.) PLEASE BE ADVISED THAT CUSTOM UNITS DO NOT QUALIFY FOR A REFUND/ EXCHANGE 

Please allow 24 hours after receiving the email for tracking activity to become available.

ALL wig purchases have a flat rate shipping of $10.00 

ALL accessories purchases have a flat rate shipping of $5.00 

If you have a purchase that include both a wig and accessories, you must select the wig shipping of $10.00 at check out

Packages are shipped Monday through Friday; however, packages are NOT shipped on weekends or holidays.

Processing takes 24-72 business hours to allow your payment to clear

Bring Your Own Bundles (B.Y.O.B) require a turnaround of 14 business days once hair is received. When providing hair for BYOB, please provide tracking information via email so that GBY can keep track of when hair is delivered to our PO Box. 

Ready To Ship (RTS) is typically shipped within 72 business hours after order is placed. 

Pre-Orders require a turnaround of 7-28 business days. 

All units are shipped via USPS Priority Mail of 2-3 business days 

Ready To Ship (RTS) is typically shipped within 72 business hours after order is placed. 

Pre-Orders require a turnaround of 7-28 business days. 

All units are shipped via USPS Priority Mail of 2-3 business days 

Ready To Ship (RTS) are units that are already constructed/customized and ready to ship by the stated shipping date. The only allowed changes for RTS units are adding or removing baby hair. 

For BYOB Orders, changes can be made prior to your unit being constructed. Once constructed/customized, the only other allowed changes are removing or adding baby hair. 

NO! Your shipping address MUST match your bill to address. If these addresses do not match, this will result in an automatic cancellation of your order.

Processing takes 24-72 business hours to allow your payment to clear.